Community Action Program

People Helping People

Family Service Agency has taken over the DeKalb County Community Action Program as of April 1.  Participants can expect the same great service that was provided by the DeKalb County Community Action Department; it’s just now under a different roof—FSA’s roof!

We’ll have more information as it becomes available to us.  Until then, you can contact Colleen Parks at 815-758-8616 with any questions or comments.

Community Action Program strives to help low-income families achieve and maintain their highest level of self-sufficiency by providing a variety of programs. We have two primary purposes: to provide essential anti-poverty programs, and to advocate for the needs of the poor in their communities. This program networks with various social service agencies, community groups, and businesses in the county to better serve the low-income population in DeKalb County.  Please contact us with any questions, comments, or concerns you may have so we can better serve the low-income citizens of DeKalb County.


To provide access to opportunities for all low-income individuals and families in DeKalb County by providing education and empowering them with effective community resources and support to increase self-sufficiency and household stability.

Community Action Promise

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes American a better place to live.  We care about the entire community and we are dedicated to helping people help themselves and each other.


Family Centered Services

All services provided are based on your family's unique strengths, needs, barriers, etc.  YOU are the one who creates the path to household stability.  Your Family Support Specialist helps guide you through this transition with advocacy, support and tools to achieve your success!

Employment Related Services

Your Family Support Specialist will help you find and maintain employment including help with completing job applications, job searches, resume/cover letter writing, and more!


Your Family Support Specialist will help you create a simple, realistic, and easy to understand household budget based on your unique income and spending habits.  Your Family Support Specialist will also give you information on the value of saving money-no matter how large or small.

Time Management

No one knows better than you how hectic and overwhelming your life may be.  Don't worry!  Your Family Support Specialist will help you take a step back and focus on setting priorities to achieve all the small and big tasks life throws at you.  Before you know it, you will set a schedule that will help you achieve not only all the things you need to do but also what you want to do.

Household Emergencies

Are you going through a household crisis?  Are bills piling up?  Do you have an eviction notice or utility disconnect notice?  Are you homeless?  Whatever the crisis may be, your Family Support Specialist will help you every step of the way to stop the crisis and get you back on track toward a successful future.

Applying for Governmental Benefits

You know how difficult it can be to seek and apply for Governmental benefits.  Your Family Support Specialist will gladly help you apply for benefits such as SNAP, Medicaid, Housing, LIHEAP, etc.  Your Family Support Specialist will also advocate for you with any issues that arise in trying to receive and/or maintain these benefits.

Information & Referral Services

DeKalb County has a wealth of resources that can help you on your path to household stability.  Your Family Support Specialist will link you to appropriate services that will help you complete the goals and action plan you are working.


What is Community Action?

Community Action stems from the 1964 Economic Opportunity Act signed by President Johnson as a part of the war on poverty. Community Action helps persons experiencing poverty have a say in designing programs to improve the communities in which they live.

Who do you serve in your program?

DCCA serves low income DeKalb County residents who are struggling with household stability.

What are "comprehensive support services"?

These are services tailored to each household's unique situation; their needs, goals, etc. A Family Support Specialist works closely with each household providing advocacy and support while the household works toward stability. The household and Family Support Specialist figure out ways to deal with current circumstances and plan for a stable future.

What should I expect if I choose to participate in DCCAP services?

You should expect to meet ongoing with a Family Support Specialist who will help support your family's action toward increased household stability. This will begin with an initial assessment and then consequent meetings devising plans to attain household stability.

Do I have to schedule an appointment or can I just go to the office when I need help?

It is best to call our office at 815-758-8616 and speak with a Family Support Specialist to schedule an appointment for an assessment. Our Family Support Specialists are busy meeting with families and will not have adequate time to meet with you if you just come in without an appointment.

What documentation do I need to access DCCA services?

Documentation of residency in DeKalb County, household gross income verification for the past 90 days (members 18 & older), Social Security numbers for all household members (if documented), and photo ID's for adults 18 and over. There may be other documentation needed as you work with a Family Support Specialist.

What is a GAP?

GAP is short for Goal Action Plan and is a guide to move households from their current situation to household stability. The Family Support Specialist helps a family create this to address their needs and goals and steps needed to take to address these.

How often do we need to meet?

This will be determined by the family and Family Support Specialist. In order to thrive using our services, there must be some sort of regular contact between the household and Family Support Specialist to address the Goal Action Plan.

For more information, please contact us at 815-758-8616.


Visit: 1325 Sycamore Rd..  |  DeKalb, IL 60115

Call: 815-758-8616


Family Service Agency keeps all information provided and collected private. 

No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.

© 2019 Family Service Agency of DeKalb County